ACCOUNTS AND ORDERS - FREQUENTLY ASKED QUESTIONS
Goods sold on this website are supplied in good faith. If, however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie. they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 14 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.
To return goods to us you must first contact us.
Telephone 0844 4438 389 or email us at email@example.com
Your rights to return goods are protected under the Consumer Contracts Regulations.
There is no minimum order value on First Stop Packaging.
Most of our products come in pack quantities and quantity discounts are also available online.
If you are ordering large quantities on a regular basis, call our team to discuss your options on - 0844 4438 389.
Visit our delivery page here for full delivery information.
We offer a number of secure payment options. Pay for your order using PayPal or pay using your Visa, Visa Debit, Master Card or Maestro card.
We have taken steps to ensure that firststoppackaging.co.uk is full secure. All of our payment transactions are carried out over an SSL encrypted secure connection. We do this using the latest industry standard technology. The padlock symbol (at the bottom of your browser window) confirms this level of encryption. If you click on this, you will see our secure certificate, meaning that your data is visible only to us.
If your order doesn’t arrive when expected please contact firstname.lastname@example.org and we will look into this for you.
Our website is kept up to date and all of the items that we have in stock are displayed. However, if you can’t find what you are looking for, make sure you get in touch with our friendly team by calling – 0844 4438 389 or emailing – email@example.com.
We monitor our emails at all times and strive to provide you the most efficient and speedy service. Typically, you will receive a response within 24hours.